Privacy Policy

1. Introduction

This Privacy Policy explains how Danish Apostille (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website www.danishapostille.com, contact us, or use our services.
We are committed to protecting your privacy and handling all personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection laws.

2. Data We Collect

We may collect and process the following personal information:

  • Contact details: your name, email address, phone number, and postal address

  • Documents: official certificates or documents you send us for apostille or legalisation

  • Payment information: billing details and payment confirmations (no credit card data is stored on our servers)

  • Technical data: IP address, browser type, time zone, and information about how you use our website (via cookies and analytics tools)

3. How We Use Your Data

We use your personal information to:

  • Process and complete your apostille or legalisation order

  • Communicate with you regarding your request or order status

  • Provide customer support and respond to inquiries

  • Fulfil legal obligations related to documentation and record keeping

  • Improve our website and customer experience

We do not sell or rent your information to third parties.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract (Article 6(1)(b) GDPR): when you use our services.

  • Legal obligations (Article 6(1)(c) GDPR): to comply with documentation and bookkeeping laws.

  • Legitimate interest (Article 6(1)(f) GDPR): for improving services, fraud prevention, and security purposes.

  • Consent (Article 6(1)(a) GDPR): when required, such as for optional cookies or marketing communication.

5. Data Storage and Retention

We store your data securely on servers located within the EU.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements (typically up to 5 years for accounting records). Documents sent for apostille are deleted after your case is completed unless legal retention is required.

6. Data Sharing

We may share limited information with:

  • Danish authorities, such as the Ministry of Foreign Affairs, for the purpose of legalisation.

  • Trusted service partners, including postal and courier services, to deliver your legalised documents.

  • IT and hosting providers, who help us operate the website securely.

All partners operate under strict confidentiality and data processing agreements compliant with GDPR.

7. Cookies

Our website uses cookies to improve functionality and analyse traffic.
You can adjust your cookie preferences or withdraw consent at any time through your browser settings.
For more details, please see our Cookie Policy (if applicable).

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion of your information

  • Restrict or object to our processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise these rights, please contact us at info@danishapostille.com.
We will respond to all requests within 30 days.

9. Data Security

We use secure encryption (SSL), firewall protection, and access controls to prevent unauthorised access or data loss.
All employees handling personal data are trained in confidentiality and GDPR compliance.

10. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA) unless required to deliver your documents internationally. In such cases, appropriate safeguards (e.g., Standard Contractual Clauses) are applied.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the last update.

Last updated: November 2025

12. Contact Information

If you have questions about this Privacy Policy or how your data is processed, please contact:

Danish Apostille
Strandesplanaden 110
2665 Vallensbæk, Denmark
📧 info@danishapostille.com
🌐 www.danishapostille.com